Udaya Sai Chikka
I design and ship conversational systems — AI Agents, Chatbots, AI System Design, RAG pipelines, and voice bots — that resolve real issues before a human has to step in.
About
I've spent the last 7+ years building conversational AI for customer service, IT support, and finance teams — starting with rule-based bots at TCS, moving through Rasa and GPT-3 integrations, and now working across Dialogflow CX, GCP's CCAI Platform, and retrieval-augmented systems.
My work sits at the intersection of conversation design and backend engineering: I write the flows a user actually talks to, and the FastAPI services and cloud infrastructure that keep them fast and reliable. I've deployed for clients across India, Italy, and Canada, and I'm currently building contact-center AI at Red Global.
Experience
Six roles, one thread: making conversations resolve faster.
- Design and build Dialogflow CX agents for production contact-center deployment, shaping how conversations branch, hand off, and resolve.
- Build end-to-end ETL pipelines for automated bot deployment using CX Agent Studio, Agent Assist, and Genesys on GCP Cloud Run.
- Route calls through Genesys and Twilio, testing agent behavior with unit and A/B tests before every release.
- Delivered a RAG-based support system that cut ticket resolution time 20% and lifted self-service 15%.
- Built a Dialogflow CX agent with dynamic routing, cutting live-agent transfers 25%.
- Shipped a GPT-powered financial report summarizer, cutting manual analysis time 30%.
- Led chatbot and voice-bot development across GCP CCAI, Dialogflow CX, and Azure Bot Framework.
- Built STT/TTS/SSML voice bots, connecting them into Genesys and Twilio for live-agent handoff.
- Built a production Graph RAG chatbot API with FastAPI endpoints for real-time knowledge-graph queries.
- Engineered ingestion pipelines from Confluence, SharePoint, and internal wikis into a vector store.
- Integrated client systems via REST APIs, contributing to a 15% client revenue increase.
- Fine-tuned GPT-3/ChatGPT with RAG, and led the full LLM lifecycle from data prep to deployment.
- Built 10+ chatbots using the Rasa framework for banking, finance, and retail clients.
- Delivered responsive web apps and real-time dashboards with Django and Flask.
Skills
What I reach for, grouped by where it sits in the stack.
Conversational AI Platforms
Backend & Webhooks
Contact Center & Voice
Agent Assist
Cloud & Deployment
NLP / LLM / RAG
Data & Analytics
Testing
Achievements
Outcomes from bots and systems I've shipped.
- Reduced conversational error rates by 15% and support ticket volume through targeted NLU and flow tuning.
What people say
From LinkedIn recommendations and Upwork project reviews — verify these on LinkedIn or Upwork.
Uday is one of the best AI engineers out there! His experience with Python, AI chatbots, the RASA framework, and general AI/ML principles is stellar. He's the core engineer behind the Landslo chatbot and was instrumental in getting it to work across various verticals.
Uday is a superstar developer with a unique blend of skills. His communication is top-notch, making it easy to collaborate effectively — from DevOps to UI development, his technical expertise is truly impressive, and he writes clean, clear code.
Udaya is one of the most talented NLP developers I worked with. His resourcefulness, commitment, and professionalism are notable. I would recommend Udaya for your next project without hesitation.
Got help with building a conversational AI. Udaya was very professional and knowledgeable.
Uday is a true expert! He did a super complex project for me on Rasa and showed superior knowledge — not only in Rasa but NLP more broadly. If you seek a professional Rasa developer, Uday is your man.
Udaya is extremely knowledgeable about RASA — he was able to unblock my work in a matter of minutes. I won't hesitate to hire him again.
Udaya is one of the most technically competent and professional developers we've worked with here on Upwork. Looking forward to working with him again.
Udaya helped me deploy my chatbot to GCP very quickly. He was available the same day and we finished within two hours, which I really needed. I can recommend him to others.
Education & Certifications
Education
Certifications & Publications
Let's talk conversation design.
Open to conversational AI and backend engineering roles — reach out directly or connect on LinkedIn.